Job Overview

We are looking to hire Customer Service Advisors for the E-Commerce Customer Support

process serving the US market. The role involves handling inbound customer calls related to retail orders and ensuring a high level of customer satisfaction by resolving queries efficiently and professionally.

Advisors will interact with customers regarding order-related issues and provide accurate resolutions while maintaining quality and productivity standards.

Key Responsibilities

- Handle inbound customer calls related to E-Commerce retail services.
- Assist customers with queries such as: ○ Order cancellation

○ Refund requests

○ Lost or missing orders

○ Return requests

○ Payment issues or money-back requests

- Provide clear, professional, and empathetic customer support.
- Follow standard operating procedures while resolving customer issues.
- Maintain high-quality service and adhere to defined KPIs.
- Accurately document customer interactions in the system.

Eligibility Criteria

- Fresher/ 1 year of experience in BPO customer service, specifically in one of the

following: ○ Retail customer service process

○ Airline customer service process

○ Insurance customer service process

- It should be within company transport guidelines of 15 km or should relocate within the

boundary.

- Fluent English communication skills are required (C1 or C2 level).




- Strong listening, problem-solving, and customer handling skills.
- The advisor should have experience of working in a rapid-paced environment.

Work Schedule & Expectations

- A 5.5-day working week.
- Weekly days off/shift hours will be rotational, and consecutive weekly days offs are

not guaranteed.

- No commitment of fixed weekly days off or leave schedules.

Acquisition (TA) team during hiring and acknowledgement is required.

Training & Certification

Selected advisors will undergo a structured training program:

1. Process Training: 5 Days

2. Nesting Period: 5 Days (Live call with support)

- Each stage requires a minimum passing score of 85% to move forward.

Key Skills Required

- Fluent English communication (C1/C2 level)
- Customer handling and empathy
- Problem-solving ability
- Ability to work in a high-volume call environment
- Basic computer and CRM handling skills
- Basic Understanding of Quality Parameters.
- Experience only in international voice processes.
- Ability to manage high call volumes while maintaining service quality.
- Strong adaptability and willingness to work in a dynamic and fast-paced retail support

environment.

Job Types : Full-time, Permanent, Fresher

Pay: Up to ₹31,500.00 per month

Work Location: In person

📌 Customer Support Executive (Jaipur)
🏢 Medhansh Business Services
📍 Jaipur