Job Description: Business Head - Service (Wash & Care)

Role Overview :

- Role: Business Head - Service (Wash & Care)**

Company :Hoora Technologies Pvt Ltd

Location :Nagpur (In-office)

Experience : 10+ years of experience in after sales, service, wash, maintenance, growth, strategy, marketing, sales & BD

Work Week : 6 days

Travel : Frequent - About the Company

Hoora is a full-stack vehicle care platform built to simplify how India maintains and manages its cars and bikes. Positioned as India’s #1 Car & Bike Care App , Hoora brings every essential automotive need into one seamless ecosystem. From doorstep car and bike wash to end-to-end service, insurance support, challan management, and a curated marketplace for products and accessories, Hoora functions as a complete 360° vehicle companion. Powered by technology, on-demand logistics, and trained professionals, the platform replaces fragmented automotive experiences with one integrated solution. Hoora’s mission is straightforward: make vehicle ownership effortless, accessible, and reliable, whether it’s routine cleaning, urgent servicing, compliance needs, or upgrading your ride.

Role Summary : Senior leadership role responsible for the P&L;, daily operations, and strategic growth of a multi-location or enterprise-level vehicle washing and detailing services. This role drives revenue, operational efficiency, and customer satisfaction.

Roles & Responsibilities

- Business Strategy & Expansion
- Network Scaling : Drive city-wise or nationwide expansion strategies, whether launching new physical hubs, mobile doorstep services, or building a garage aggregation network.
- Financial Oversight : Own profit and loss (P&L;),



track revenue, manage gross margins, and optimize unit economics.
- Partnership Management : Onboard, train, and manage third-party vendors or franchise partners to maintain scalable growth.
- Operations & Quality Control
- Establish SOPs : Develop standard operating procedures (SOPs) and service standards to ensure consistent quality and pricing.
- Efficiency : Optimize vehicle flow, job allocation, and turnaround times to maximize throughput during peak hours.
- Equipment & Inventory : Oversee the procurement and maintenance of washing equipment (e.g., wash tunnels, pressure washers) and manage inventory levels for cleaning supplies and chemicals.
- Team Leadership & Talent
- Hiring & Training : Recruit, train, and mentor city-level managers, floor supervisors, and car detailing technicians.
- Performance Culture : Set performance metrics (KPIs), conduct performance evaluations, and foster a culture of accountability.
- Customer Experience & Marketing
- Customer Retention : Address escalated complaints, resolve service issues, and monitor Net Promoter Score (NPS) and customer ratings.
- Growth Initiatives : Develop and implement marketing strategies, loyalty programs, and subscription models to acquire and retain customers.
- Tech Integration : Collaborate with product and tech teams to improve the digital user experience, booking workflows, and CRM systems.
- Health, Safety & Compliance
- Safety Protocols : Ensure all facility operations comply with local health and safety regulations.
- Eco-Friendly Practices : Oversee sustainable practices such as water recycling and waterless cleaning options to meet environmental standards.

📌 Business Head - Service (Wash & Care) (Nagpur)
🏢 HOORA TECHNOLOGIES PRIVATE
📍 Nagpur