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Broad outline of the Role
This role is responsible for supporting product management operations by leveraging emerging AI tools and solutions to improve efficiency in capturing market updates, responding to product queries, and assisting sales and pre-sales teams. The focus is on enhancing current workflows and responsiveness, while building foundational capabilities for future, more advanced AI integration. The role remains grounded in supporting ongoing business operations and customer needs
Minimum Qualifications & Experience
Graduate with 0-4 years of experience
Other Knowledge & Skills
- AI-Data Analysis
- Reporting - manual & automated
- Market Trend Analysis
- Product Knowledge
- Communication
- Team Collaboration
- Problem Solving
- AI-augmented customer Insight Analysis
- Compliance and AccuracyProcess understanding and process framing
Key Responsibilities
- Use available AI tools (such as generative AI for prompt-based information retrieval and automated reporting) to assist in monitoring market trends and product updates,
- Support sales and pre-sales teams by providing timely product information and insights
- Collaborate with technical teams to ensure product support tools and resources are current and aligned with market requirements.
- Assist in preparing reports on market trends and product performance, incorporating AI-generated data where appropriate, maintaining manual oversight and validation.
- Innovate and come up with current features and capabilities valued by customers in the product. Support the implementation of new product features, using AI-driven market analysis and customer feedback as supplementary inputs.
- Facilitate communication between product management and other departments to ensure alignment on product strategies and process
- Come up with observations and ideas to enhance current process and handle with long term vision while execution
- Monitor and report on the effectiveness of product support tools and suggest incremental improvements based on performance metrics and user feedback.
- Identify and document opportunities for further AI adoption in product management, contributing to a culture of responsible experimentation and upskilling.
- Document professionally on platform capabilities and user navigations