Company : Leading MNC Work Location : Mansarovar, Jaipur CTC : ₹27,000 - ₹33,000 + Performance Incentives + Travel Allowance / Cab Facility Shift Pattern : Rotational Shifts, including Night Shifts Work Schedule : 5.5 Days per Week
Position Overview
Your Responsibilities
- Manage incoming calls from US-based customers.
- Handle customer requests concerning orders, payments, billing, returns, products, accounts, and other service-related matters.
- Analyze customer concerns and provide appropriate solutions within the required timelines.
- Update customer information and call-related details accurately in the designated systems.
- Meet defined service quality, compliance, attendance, and productivity standards.
- Ensure every customer interaction is handled professionally and with a helpful attitude.
Who Can Apply?
- Graduates and undergraduates from any educational background are eligible.
- Freshers with excellent English communication skills and a strong customer-service orientation can also be considered.
- Strong spoken English and confident communication abilities are required.
- Immediate joiners will receive preference during the hiring process.
- Attractive incentives linked to individual performance.
- PF, ESI, and other applicable statutory benefits.
- Scope for career advancement and long-term growth in the international customer service domain.
Pay: ₹27,000.00 - ₹32,000.00 per month
Benefits :
- Commuter assistance
- Flexible schedule
- Food provided
- Health insurance
- Leave encashment
- Life insurance
- Paid sick time
- Paid time off
- Provident Fund