Apprentice, Client Services, Visible Alpha :

- Mumbai, India
- Customer Success & Support Group
- 327057

About the Role : Grade Level (for internal use) : 05 The Team : The Visible Alpha Client Support team is a rapidly growing global team that provides support to investment professionals on the Visible Alpha and Capital IQ Pro Platforms. Team members gain in-depth industry knowledge, read research reports and models, and develop technical skills. In addition, they work with different teams within the organization across various functional areas such as Revenue, Product Management, Technology, and Content. We are looking for high achievers that are passionate about client services and want to develop their career in a dynamic, high performing, and multicultural team, and demonstrate exceptional learning agility, creativity, and problem-solving skills.

What’s in it for you

You will be offered the opportunity to assist S&P; Global in achieving its mission of being one of the leading providers of analytical information to the world’s financial markets.

You will work with a broad range of clients including investment banks, hedge funds, private equity firms, insurance companies, corporates and investment managers. You will get challenged on a daily basis with a steep learning curve. You will be part of a large fun and international team with fantastic opportunities for growth. Work in a hybrid model with two days required in the office.

Responsibilities and Impact :

- Communicate effectively and professionally with internal and external stakeholders to promptly resolve questions and issues across all Visible Alpha products.
- Escalate product, technical, and data issues to relevant departments with sufficient information in a timely manner.
- Create and maintain articles for our internal knowledge base.




- Provide ongoing feedback to Product and Development teams to help build scalable solutions for clients.

Basic Required Qualifications :

- Understanding of Global Financial Markets and company’s financial statements
- Bachelor’s degree in Business, Finance, Economics, or Accounting is beneficial.
- Excellent interpersonal and communication (written and verbal) skills with the ability to communicate successfully across multiple audiences.
- Strong analytical and troubleshooting skills - you are passionate about problem solving and can think critically, multi-task, and succeed in high-pressure environments

Additional Preferred Qualifications :

- Master's Degree in Business or Finance is preferred.
- A good team player with the ability to work on their initiative

About S&P; Global Market Intelligence

- At S&P; Global Market Intelligence, a division of S&P; Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.

What’s In It For You? **

Our Mission : Advancing Essential Intelligence.

Our People : Our Values : Integrity, Discovery, Partnership

- Throughout our history,



the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits :**

We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P; Global.

- Our advantages include:

- Health & Wellness: Health care coverage designed for the mind and body.

- Flexible Downtime: Generous time off helps keep you energized for your time on.

- Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

- Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.

- Family Friendly Perks: It’s not just about you. S&P; Global has perks for your partners and little ones, too, with some best-in class benefits for families.

- Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

Global Hiring and Opportunity at S&P; Global : At S&P; Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.

Recruitment Fraud Alert : **Eq

📌 Apprentice, Client Services, Visible Alpha (Mumbai)
🏢 sep global
📍 Mumbai