Responding to customer inquiries and resolving problems in a qualified and timely manner
- Assisting customers with product information, ordering, billing, and account inquiries
- Providing technical support for software, hardware, and other products
- Ensuring customer satisfaction and maintaining a high level of customer service
- Recording and maintaining accurate customer records and information
- Collaborating with other departments to resolve customer issues
- Identifying and escalating complex issues to the appropriate teams
- Keeping up-to-date with product knowledge and industry trends
- Contributing to the improvement of customer support processes and procedures
Job Types : Full-time, Permanent
Pay: ₹15,000.00 - ₹18,000.00 per month
Benefits :
- Cell phone reimbursement
- Provident Fund
Work Location: In person
📌 Customer Care Executive (Thane)
🏢 SACNAM GLOBAL
📍 Thane
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