Job Title: Customer Support Executive (Call & Chat Process)
Location :Jaipur
Experience Required : 6 Months to 1 Year in BPO / Customer Support
Key Responsibilities :
- Handle customer queries through calls and chat support.
- Provide accurate information and resolve customer concerns.
- Maintain a high level of customer satisfaction.
- Escalate unresolved issues to the concerned department.
- Update customer interaction records in the system.
- Follow company processes and quality standards.
Eligibility Criteria :
- 6 Months to 1 Year of experience in BPO or Customer Support.
- Positive verbal and written communication skills in English.
- Strong customer service and problem-solving abilities.
- Basic computer knowledge and typing skills.
- Ability to work in a team-oriented environment.
Shift Timings :
- Morning Shift: 9:00 AM to 6:00 PM
- Morning Shift: 10:00 AM to 7:00 PM
Skills Required :
- Excellent communication skills.
- Customer handling skills.
- Active listening and interpersonal skills.
- Ability to manage both voice and chat processes.
- Positive attitude and customer-focused approach.