- Manage Windows AD domain users, groups, and resources. This includes the processing of add, change, and delete requests.
- Work closely with HR where necessary to provide guidance on provisioning options and configurations to best support implementation success.
- Accountable to achieve satisfactory levels in customer questionnaires and surveys.
- Comply with Company’s internal policies and procedures.
- Work with the Service Desk Leads on additional projects as assigned.
- Must be able to perform the essential functions of the job, with or without reasonable. accommodation.
- All other duties as assigned.
- Complete user onboarding and offboarding employee tasks.
- Work and update support requests in the service desk platform in accordance with IT workflow and associated SLA's.
QUALIFICATIONS :
- Bachelor’s degree in computer information systems or equivalent experience
- Minimum of 1 year of relevant technical experience
- Experience with Microsoft Windows, 10
- Administrative experience with Microsoft Active Directory, on premise and Azure cloud AD.
- Microsoft Office 365
- Knowledge of Saviynt access management is a plus