Handle customer accounts through phone calls to collect overdue payments while maintaining good customer relationships and providing quality service.
Key Responsibilities
- Call customers regarding overdue payments and pending dues.
- Follow up on promised payments.
- Negotiate repayment plans and settlements according to company policy.
- Resolve customer queries related to payments and account status.
- Update customer interaction details in CRM or collection systems.
- Follow company policies, DRA guidelines, and data privacy regulations.
- Prepare collection reports and performance updates.
Required Skills :
- Excellent communication and interpersonal skills.
- Strong negotiation and persuasion abilities.
- Basic understanding of collection and customer service processes.
- Basic computer knowledge.
- Good analytical and problem-solving skills.
Eligibility
- Minimum qualification :12th Pass (Higher Secondary) .
- Freshers with positive communication skills are eligible to apply.(HINDI/ Bengali)