"You care about making a positive impact in the world. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you.

A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share. Join the team and start a better life for yourself."- Locations

- Mumbai Worli, India- Employment Types

- Permanent- Department

- Customer Relations- Full/Part Times

- Part Time- You have a strong customer focus, enjoy working as part of a team, and have excellent problem-solving skills.

- You are friendly, approachable, and always ready to assist customers with their needs.

- Your ability to remain calm under pressure and handle complaints with empathy makes you a great fit for this role.

- You have experience in customer service and a retail environment.

- You have strong interpersonal skills and the ability to build positive relationships with customers.

- You are able to manage multiple tasks efficiently in a fast-paced environment.

- You have solid problem-solving skills and excellent attention to detail.

- You are comfortable working independently as well as contributing effectively as part of a team.

- You are fluent in English, both written and spoken.

- You have a genuine passion for home furnishing and an understanding of customers’ everyday lives at home.

- Key responsibilities (title) Your responsibilities

- Key responsibilities (text) - Providing exceptional customer service: Be helpful, friendly, and solution-oriented when interacting with customers.- Handling complaints and inquiries: Listen actively to customers, resolve their concerns efficiently, and escalate issues when necessary.

- Optimizing the shopping experience: Ensure your workspace is well-equipped, organized, and efficient at all times.

- Processing payments:



Handle transactions accurately and efficiently while ensuring a positive checkout experience.

- Assisting with product assembly & exchanges: Help customers with assembly concerns and exchange components when needed.

- Supporting store goals: Understand and contribute to the store’s commercial action plan to maximize sales and profitability.

- Ensuring store safety & compliance: Maintain a safe and secure shopping workplace for customers and colleagues.

- Promoting IKEA values: Uphold and reflect IKEA’s values in all customer interactions.

- Team vision ( title) Together as a team

- Team vision (text) At IKEA it’s all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We’re a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We’re a bunch of people who are truly passionate about people!- Why you will love us :

- From the deep forests in Sweden, we have spread our culture and values around the world. At the heart of our offer are our beautiful home-furnishing products and solutions, made with care for our planet, reaching millions of customers.- At the heart of our business, are our wonderful co-workers representing diversity in all dimensions and passionate for life at home. We all contribute with our uniqueness and we want to grow and develop together.- Our vision, “to create a better everyday life for the many people” inspires and guides us in everything we do. This is IKEA.

What we all have in common :

- Living our values
- Being your unique self, while respecting and including others
- A passion for home furnishing
- Performing & delivering while learning & developing
- Having fun!

📌 Customer Relations Co-worker- Part Time 24 Hours- 4 Days (Worli)
🏢 Ikea
📍 Worli