- Resolve customer queries and complaints in a timely manner
- Provide accurate information about products and services
- Maintain customer records and update systems regularly
- Ensure customer satisfaction and build strong relationships
- Follow company guidelines and quality standards
Key Skills Required :
- Valuable English communication (Verbal & Written)
- Strong interpersonal and problem-solving skills
- Basic computer knowledge
- Ability to work in afternoon shifts (UK Process)
- Positive attitude and customer-focused approach