About the Role

Key Responsibilities

- Manage end-to-end customer communication and relationship lifecycle
- Handle customer queries, complaints, and feedback professionally
- Ensure high levels of customer satisfaction and retention
- Coordinate with sales, logistics, and operations teams to resolve issues
- Maintain accurate customer records in CRM systems
- Develop customer engagement and loyalty strategies
- Follow up on orders, deliveries, and after-sales support
- Track customer insights and provide improvement suggestions
- Generate reports on customer satisfaction and service performance

Required Skills :

- Strong communication and interpersonal skills
- Problem-solving and conflict resolution ability
- Experience with CRM software and customer support tools
- Customer-first mindset with high empathy




- Organizational and multitasking skills
- Basic understanding of sales and operations workflows

Preferred Qualifications

- Experience in D2C, retail, or e-commerce customer management
- Background in customer success or client servicing
- Knowledge of retention and loyalty programs
- Ability to analyze customer behavior and trends

What We Offer

- Opportunity to shape customer experience in a growing brand
- Cooperative and supportive work environment
- Growth into customer success leadership roles

Pay: ₹11,639.36 - ₹32,618.35 per month

Work Location: In person

📌 Customer Relationship Executive (Ghitorni)
🏢 Ember Perfumes
📍 Ghitorni