We are an innovative IT company specializing in software solutions for the pharmaceutical industry , helping pharma companies automate their sales processes and improve field force efficiency through advanced digital tools such as Sales Force Automation (SFA), CRM, and reporting platforms .

Job Summary

Key Responsibilities

- Provide technical and functional support to clients using our software solutions

- Coordinate with the technical team for bug resolution and issue escalation :

- Guide users on software features, usage, and best practices :

- Maintain records of support tickets and issue resolutions :

- Assist in software implementation and onboarding for recent clients :

- Conduct basic training sessions for client teams if required :

- Ensure timely resolution of customer issues and high customer satisfaction

Required Skills :

- Good communication and problem-solving skills :

- Ability to handle multiple client queries efficiently :





- Good knowledge of MS Excel and reporting tools :

- Patience and strong customer service mindset

Preferred Qualifications

- Bachelor's degree in IT, Computer Applications, or related field :

- 0-3 years of experience in technical support / customer support

- Experience in SaaS or software support will be an advantage

- Knowledge of CRM or pharma software systems is a plus

Key Performance Indicators (KPIs)

- Ticket resolution time
- Customer satisfaction level
- Number of issues resolved
- Response time to client queries

Pay: ₹10,000.00 - ₹15,000.00 per hour

Ability to commute/relocate:

- Bhopal, Madhya Pradesh: Reliably commute or planning to relocate before starting work (preferred)

Application Question(s):

- whats your Expected Salary ?

Work Location: In person

📌 Customer Support Executive (Cse) (Bhopal)
🏢 kareersity
📍 Bhopal