Location :Chennai, IN Reference No : 3162

Office Type : Office

Elevate Your Career with Zalaris

Zalaris is a rapidly expanding global leader in Tech HR and payroll solutions.

We’re big enough for you to grow and be a part of an international environment but small enough for you to be visible and truly make a difference.

We foster open communication and short decision-making paths that encourage creative and innovative thinking.

Zalaris’ culture is rooted in values inspired by Nordic working ethos :everyone matters, aiming high and team spirit . We’re committed to building a diverse, inclusive, and authentic workplace where everyone brings their own uniqueness. Zalaris’ employees come from different backgrounds, cultures, and walks of life, and we are proud of it.

Role Summary

- As an HR Services Partner , you will play a pivotal role in delivering strategic HR support and operational excellence across the EU region. With deep expertise in SAP SuccessFactors and HR Shared Services , you will collaborate with business leaders to drive transformation, optimize HR systems, and ensure seamless service delivery. This role demands a proactive, solution-oriented professional with a strong understanding of European HR practices and a passion for continuous improvement.

Your Responsibilities

Core Competencies

1. HR Operational Excellence

- Demonstrates expertise in executing HR processes with speed, accuracy, and consistency.
- Executes recruitment, onboarding, and offboarding steps with mínimal errors.
- Manages employee data changes and documentation accurately.
- Maintains strong understanding of HR policies and ensures adherence.
- Prioritizes tasks effectively in a high-volume environment.

2. Client & Stakeholder Management





- Builds strong relationships and provides high-quality support to clients and internal teams.
- Acts as a reliable point of contact for HR queries and escalations.
- Communicates clearly, confidently, and professionally.
- Anticipates stakeholder needs and proactively provides solutions.
- Fosters trust through timely communication and follow-ups.

3. Analytical & Reporting Skills

- Uses data, reports, and HR metrics to support decision-making and improve processes.
- Prepares HR reports with accuracy and attention to detail.
- Identifies patterns, trends, or issues in employee data.
- Provides insights that help enhance HR operations.
- Uses HRIS platforms effectively to extract and analyze data.

4. Process Improvement & Governance

- Ensures process consistency, identifies improvement areas, and maintains updated HR documentation.
- Regularly updates SOPs, process descriptions, and work instructions.
- Identifies inefficiencies and proposes process enhancements.
- Ensures tasks adhere to defined process timelines and SLAs.
- Understands the impact of process changes on service delivery.

5. Compliance & Regulatory Awareness

- Ensures that HR operations comply with legal, regulatory, and organizational standards.
- Monitors changes in employment laws and updates stakeholders.
- Ensures documentation and records meet compliance standards.
- Supports audits and provides required information promptly.




- Applies compliance requirements consistently across cases.

6. Problem Solving & Issue Resolution

- Investigates issues, provides solutions, and handles escalations effectively.
- Responds quickly and calmly to escalations.
- Identifies root causes and resolves issues with mínimal supervision.
- Recommends preventive actions to avoid repeat issues.
- Balances policy adherence with practical solutions.

7. Communication & Interpersonal Skills

- Communicates effectively with employees, managers, and client teams.
- Adapts communication style to suit different audiences.
- Explains HR processes clearly and professionally.
- Maintains positive working relationships across teams.
- Demonstrates empathy and professionalism in employee interactions.
- Technical Competencies

Technical Competencies

HRIS Proficiency

- Hands-on experience with SAP, SuccessFactors, or equivalent systems.
- Ability to perform employee data updates, run reports, and maintain data accuracy.

HR Documentation

- Skilled in preparing employment contracts, letters, reports, and process documents.
- Maintains high standards of accuracy and confidentiality.

Recruitment & Hiring Practices

- Experience across sourcing, screening, offers, and pre-employment checks.

Employee Lifecycle Management

- Robust understanding of LOA, attendance, benefits, and employee queries.

Offboarding Processes

- Knowledge of resignation handling, exit documentation, and process closure steps.

Experience Requirements

- 6-8 years of HR operations or HR shared services experience.
- Client-facing HR experience or HR consulting exposure preferred.
- Experience in global delivery environments (onshore/offshore).
- Familiarity with regional employment la

📌 HR Service Partner (Chennai)
🏢 ZALARIS Deutschland
📍 Chennai