Job Summary

We are looking for a Customer Support Executive to manage end-to-end operational and support activities for our dealer network. The role involves dealer onboarding, issue resolution, internal coordination, and ensuring high service quality and dealer satisfaction.

Key Responsibilities

- Act as the primary point of contact for dealers for operational and support-related queries.
- Coordinate dealer onboarding, documentation, and system access.
- Handle service requests, complaints, and escalations within defined timelines.
- Coordinate with technical, field, and backend teams for issue resolution.
- Track device installation, activation, tagging, and service status.
- Maintain accurate records of dealer interactions, tickets, and resolutions.
- Support renewals, replacements, and RMA-related activities.
- Ensure adherence to internal SOPs and service timelines.
- Provide regular status updates and basic reports to management.

Requirements :

- Bachelor's Degree
- Minimum 1 year of experience in customer support, dealer support, operations, or a related role.
- Good verbal and written communication skills.




- Proficiency in Hindi, Tamil is an advantage.
- Robust coordination, follow-up, and multitasking abilities.
- Basic technical understanding of devices and systems (preferred).
- Proficiency in MS Excel and basic reporting.
- Experience with dealers, channel partners, ticketing systems, or CRM tools is an added advantage.

Company Description

Transight is a leading innovator in IoT hardware manufacturing, supported by an in house R&D; team. The company specializes in IoT Gateways, IoT Gateways, GSM/GNSS for automotive telematics, and EV/BMS telematic devices, including ARAI and CE certified products. As an ISO 9001:2015 certified organization, It is one of the largest manufacturers of AIS 140 certified GPS tracking devices in India, with flagship devices such as Compass 2G/4G and Discovery EV/2G/4G making a global impact.

Job Types : Full-time, Permanent

Pay: ₹14,000.00 - ₹16,000.00 per month

Benefits :

- Health insurance
- Provident Fund

Work Location: In person

📌 Customer Support Executive (Cse) (Kochi)
🏢 Transight Systems Private
📍 Kochi