We are looking to hire Customer Service Advisors for the E-Commerce Customer Supportprocess. The role involves handling inbound customer calls related toretail orders and ensuring a high level of customer satisfaction by resolving queries efficientlyand professionally.Advisors will interact with customers regarding order-related issues and provide accurateresolutions while maintaining quality and productivity standards.Key Responsibilities

- Handle inbound customer calls per day related to E-Commerce retail services. :

- Assist customers with queries such as : Order cancellationRefund requestsLost or missing ordersReturn requestsPayment issues or money-back requests

- Provide explicit, professional, and empathetic customer support. :

- Follow standard operating procedures while resolving customer issues. :

- Maintain high-quality service and adhere to defined KPIs. :

- Accurately document customer interactions in the system.

Pay: ₹10,399.33 - ₹28,475.96 per month

Benefits :

- Cell phone reimbursement
- Commuter assistance
- Internet reimbursement
- Paid sick time
- Provident Fund

Work Location: In person

📌 Customer Care Executive (Jaipur)
🏢 RV Group
📍 Jaipur