Role Summary

Key Responsibilities

- Resolve complaints by identifying issues, offering solutions, and ensuring closure.
- Maintain accurate records of customer interactions and transactions.
- Follow up with customers to ensure satisfaction and issue resolution.
- Coordinate with internal teams to address customer needs efficiently.
- Provide product/service information and guide customers through processes.
- Meet response time and service quality standards.
- Identify recurring issues and suggest process improvements.

Required Skills & Qualifications

- Strong verbal and written communication skills.
- Valuable problem-solving and conflict-resolution ability.
- Customer-first attitude with patience and empathy.
- Basic computer proficiency (MS Office, CRM tools preferred).




- Ability to multitask and work in a fast-paced environment.
- Team-oriented mindset with a positive attitude.

Job Types : Full-time, Permanent

Pay: ₹15,000.00 - ₹30,000.00 per month

Benefits :

- Cell phone reimbursement
- Internet reimbursement
- Paid sick time
- Provident Fund

Education :

- Bachelor's (preferred)

Experience :

- Customer relationship management: 2 years (preferred)
- MIS: 2 years (preferred)
- CRM software: 1 year (preferred)

Location :

- Lucknow, Uttar Pradesh (required)

Work Location: In person

📌 Customer Support Associate (Lucknow)
🏢 SS MEDICAL SYSTEMS(I
📍 Lucknow