Key Responsibilities : Handle Inbound and Outbound Customer Calls in a Professional Manner.

Resolve Customer Complaints and Provide Appropriate Solutions within Defined Timelines.

Provide Accurate Information about Products, Services, and Process.

Maintain Proper Records of Customer Interactions and Transactions.

Follow UP with Customers to Ensure Resolution and Satisfaction.

Escalate Complex Issues to the Concerned Department When Required.

Coordinate with Internal Teams for Quick Resolution of Customer Concerns.

Ensure Compliance with Company Policies and Service Standards.

Achieve Daily/Weekly/Monthly Performance Targets.

Skills & Requirements : Solid Verbal and Written Communication Skills (English & Hindi, Additional Languages are a Plus)





Good Listening and Problem-Solving Abilities.

Ability to Handle Pressure and Manage Difficult Situations Calmly.

Customer-Centric Approach with a Positive Attitude..

Strong Organizational and Multitasking Skills.

Ability to Work in a Team as Well as Independently.

Eligibility Criteria : Graduate / Undergraduate (Any Stream).

Prior Experience in Customer Service/BPO will be an Added Advantage.

Pay: ₹10,000.00 - ₹15,000.00 per month

Benefits :

- Leave encashment
- Paid sick time

Work Location: In person

📌 Customer Care Executive (Nagpur)
🏢 NAIDU SOFTWARE TECHNOLOGIES PRIVATE
📍 Nagpur