Company :ARB Accessories Pvt. Ltd. Experience Required : 1-3 Years Location : B-54, Ecotech 6, Greater Noida Notice Period : Immediate Joiner Work Mode**: Onsite (Only Face To Face Interview)
Job Summary
Key Responsibilities
- Handle incoming and outgoing customer calls professionally.
- Resolve customer queries and complaints through CRM ticketing.
- Create, update, and close customer support tickets.
- Follow up with customers until issues are resolved.
- Process customer orders and update order status in CRM.
- Coordinate with the warehouse, logistics, and sales teams.
- Maintain accurate customer records and support documentation.
- Respond to customer queries via phone, WhatsApp, and website.
- Escalate unresolved issues to the concerned department.
- Generate reports and maintain daily support records.
Required Skills :
- Basic knowledge of computers and MS Office (Excel, Word).
- Experience with any CRM software is preferred.
- Good communication skills in Hindi and English.
- Strong customer handling and problem-solving abilities.
- Ability to multitask and work under pressure.
- Valuable typing speed and attention to detail.
Qualification
- Graduate (Any Stream).
- 1-3 years of experience in Computer Operations or Customer Support.
- Freshers with good communication skills may also apply.
Job Type
- Full-time
Salary
- As per experience and company standards.
Preferred Experience
- CRM operation
- Customer calling
- Ticket management
- Order processing
- Data entry and documentation