Job description

Executive / Senior Executive - Customer Experience Company : FuelBuddy Experience : 3 - 5 Years Location : Gurgaon Joining : Immediate Joiners Preferred

About the Role

FuelBuddy is a tech-enabled doorstep diesel delivery platform serving B2B clients across industries like logistics, construction, hospitality, and manufacturing.

We are looking for a Customer Experience Executive who will act as the single point of contact (POC) for clients and manage coordination across multiple stakeholders to ensure smooth operations and high customer satisfaction.

Key Responsibilities

- Act as primary POC for all assigned clients :

- Coordinate internally with:

- Finance team (billing, invoicing, payments)

- Operations team (delivery scheduling, execution)

- Supply team (fuel availability, dispatch planning)

- Coordinate externally with:

- Local vendors / partners :

- Ensure timely fuel delivery and issue resolution :

- Handle client escalations and complaints (delays, quantity, quality, etc.)

- Maintain proper tracking of orders, tickets,



and communication logs :

- Build strong client relationships and ensure client retention :

- Identify gaps in process and suggest improvements

Required Skills & Qualifications

- 4 - 5 years of experience in Customer Experience :

- Strong communication skills (verbal & written) :

- Experience handling multiple stakeholders (internal + external) :

- Ability to work in fast-paced, operations-driven environment :

- Solid ownership & problem-solving skills :

- Experience in logistics, supply chain, or startup environment is a plus

What Were Looking For

- Someone who can own clients end-to-end (POC mindset) :

- Comfortable working with operations + vendors simultaneously :

- Immediate joiners who can hit the ground running

Job Type : Permanent

Pay: ₹360,000.00 - ₹500,000.00 per year

Benefits :

- Provident Fund

Work Location: In person

📌 Customer Experience Executive (Gurugram)
🏢 Fuelbuddy
📍 Gurugram