The CRM Executive is responsible for managing customer relationships, ensuring customer satisfaction, maintaining customer records, and supporting the sales team.
Key Responsibilities
- Maintain and update customer information in the CRM system.
- Build and maintain solid relationships with dealers, distributors, and customers.
- Handle customer inquiries, complaints, and follow-ups in a timely manner.
- Coordinate with the sales, dispatch, and accounts teams to ensure smooth order processing.
Required Qualifications
- Bachelor's degree in Business Administration, Commerce, Marketing, or a related field.
- 0-3years of experience in CRM, customer service, or sales support (preferred).
- Good communication and interpersonal skills.
Skills Required :
- Customer relationship management
- Communication and negotiation skills
- Data management and reporting
- Time management
- Attention to detail
- Team coordination
- Basic knowledge of sales processes