Customer Relations & Retention

Location : Mumbai (Kandivali East) Experience : 3-5 Years Salary : ₹30,000 - ₹35,000/month + Performance Incentives

Job Type : Full-time | Office-based with Client Meetings

About Jetprix International Pvt. Ltd.

Jetprix International Pvt. Ltd. is a growing company in industrial battery solutions , serving sectors like automotive, EV, solar, and industrial backup.

We focus on reliable energy solutions, customised battery packs, and long-term client relationships .

Position: Customer Relations & Retention Representative (CRR)

Location: Remote / Hybrid Salary: ₹30,000 - ₹35,000 per month Qualification: Any Graduate Experience: Minimum 5 Years

About the Role

This is a high-responsibility, customer ownership role , not just a support position.

Once a customer places an order, you become the single point of contact —handling everything from order to delivery to payment collection , without dependency on the Sales Team or Business Owner.

In simple terms: “After order confirmation, the customer should only interact with you.”

Key Responsibilities

- End-to-End Customer Ownership :

- Handle customers completely post order confirmation :

- Manage the entire order lifecycle (Order → Delivery → Payment Collection) :

- Act as the single point of contact for all communication

Customer Relationship & Retention

- Build strong relationships with clients :

- Ensure repeat orders, renewals, and long-term engagement :

- Drive recurring revenue from existing customers

KIT (Keep In Touch) Management

- Maintain regular and structured follow-ups
- Keep customers engaged even when there is no active order

Customer Handling & Problem Resolution

- Handle queries, complaints, and escalations

- Manage even difficult or rude customers calmly and professionally :





- Ensure quick and effective resolution

Upselling & Cross-Selling

- Identify opportunities within existing customers
- Suggest relevant products/services when needed

Internal Coordination

- Work closely with:

- Technical Coordinator

- Sales Coordinator (future role)

- Ensure smooth execution and communication

What We Are Looking For

- Minimum 5 years of experience in customer handling / B2B / account management

- Strong communication skills in English & Hindi (spoken + written) :

- Experience in managing end-to-end customer lifecycle :

- Any Graduate (MBA is an added advantage)

AI Knowledge (preferred)

- Basic knowledge of AI tools (ChatGPT, automation tools, etc.)
- Ability to use AI for communication, follow-ups, and productivity

Personality Traits (Very Important)

- Friendly and relationship-oriented
- Extroverted and confident communicator
- Calm under pressure
- Able to handle tough customers professionally
- No aggressive or dominating behaviour

Performance Metrics (KPIs)

- Customer retention rate
- Repeat order frequency
- Payment collection efficiency
- Customer satisfaction
- Response & resolution time

This Role is NOT for You If

- You prefer backend or non-customer roles
- You are not comfortable handling customers directly
- You lack follow-up discipline
- You are not confident in communication

Growth Opportunity

CRR → Senior CRR → Key Account Manager → Customer Success Manager

Compensation

- Fixed Salary: ₹30,000 - ₹35,000/month
- Performance incentives based on retention & recurring revenue

Preference

Pay: ₹30,000.00 - ₹35,000.00 per month

Perks :

- Flexible schedule
- Paid sick time

Experience :

- CRR: 3 years (required)

Location :

- Kandivali, Mumbai, Maharashtra (preferred)

Work Location: In person

📌 Customer Relations and Retention Executive (Kandivali)
🏢 Jetprix International
📍 Kandivali