- Develop and maintain strong relationships with B2B clients, understanding their unique needs and objectives.
- Identify opportunities for upselling and cross-selling to maximise client value and retention.
- Utilise Salesforce to track interactions, manage pipelines, and generate reports on client activity and sales performance.
- Lead client meetings, presentations, and negotiations with professionalism and confidence.
- Analyse client data to identify trends, potential issues, and areas for improvement or growth.
- Collaborate with internal teams to ensure the delivery of tailored solutions that meet client expectations.
- Provide leadership within the team by sharing insights, mentoring junior staff, and promoting best practices in client management.
- Maintain up-to-date knowledge of industry trends, competitors, and market developments to inform strategic planning.
Qualifications
- Proven experience in B2B sales or relationship management, preferably within a similar industry.
- Strong analysis skills with the ability to interpret data effectively.
- Demonstrated leadership qualities with the ability to motivate and guide team members.
- Excellent communication skills, both written and verbal, with the ability to engage diverse stakeholders confidently.
- Organised with strong time management skills to handle multiple priorities efficiently.
- A proactive approach with problem-solving capabilities and a customer-centric mindset. This position offers an engaging environment where your expertise in relationship management can significantly impact our organisation’s success while providing ample opportunities for professional development.