Surepass Technologies is a leading provider of identity verification and onboarding solutions, enabling businesses to verify users securely and seamlessly. Our mission is to build trust in digital transactions by offering cutting-edge APIs and solutions that empower organizations to onboard customers quickly while ensuring compliance and security.
Role Overview
We are seeking a proactive and customer-focused Customer Support Associate to join our growing team. In this role, you will be the first point of contact for our clients, helping them resolve issues, understand our products, and ensure a smooth user experience. You will work closely with cross-functional teams, including product and engineering, to provide timely resolutions and build lasting client relationships.
Key Responsibilities
- Troubleshoot customer issues and provide step-by-step guidance on using Surepass products and APIs.
- Collaborate with internal teams to escalate and resolve technical issues efficiently.
- Maintain accurate records of customer interactions in support systems.
- Assist clients with onboarding and integration-related queries.
- Provide feedback to the product team on recurring issues and customer needs.
- Ensure customer satisfaction by delivering timely, professional, and empathetic support.
Qualifications
- Bachelor’s degree in Business, IT, or a related field (or equivalent experience).
- 0-2 years of experience in customer support, preferably in a SaaS or technology company.
- Strong verbal and written communication skills.
- Ability to understand and explain technical concepts in a simple way.
- Familiarity with support tools (e.g., Zendesk, Freshdesk, Intercom) is a plus.
- Problem-solving mindset with a customer-first attitude.
- Ability to multitask and work in a rapid-paced environment.
What We Offer
- Opportunity to work in a fast-growing technology company.
- Collaborative and inclusive work culture.
- Professional development and growth opportunities.
- Competitive compensation and benefits package.
Job Types : Full time, Internship Contract length: 3 months
Pay: ₹300,000.00 - ₹360,000.00 per year
Experience :
- total work: 1 year (required)
Work Location: In person
📌 Customer Support Associate (Delhi)
🏢 Surepass Technologies
📍 Delhi
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.