Career Area : Human Resources

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Your Impact Shapes the World at Caterpillar Inc

When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Job Summary

We are seeking a skilled Human Resources Operations Coordinator to join our team who will have the opportunity to champion our IND-India HR Service Center

The incumbent would be providing customer support through various communication methods to Caterpillar employees, Managers, the HR community, In-Country teams and Centres of Expertise on human resource related issues. This is the first Customer Services assignment followed by a position with more Human Resource exposure. The Incumbent should be comfortable working in shifts.

The preference for this role is to be based out of Whitefield Office, Bangalore, India

What you will do

Job Roles and Responsibilities

- Serves as initial point of contact for customers by receiving incoming requests via multiple methods for human resource related information.




- Verifies each request for completeness based on agreed SLAs, tracking and documenting requests and resolving requests through various communication methods.
- Resolves customer requests by use of knowledge, FAQ database, scripts, tools, computer systems and necessary resources.
- Reviews and research and follow up requests identifying complex or problematic requests and directing appropriate issues to appropriate HR groups i.e. In-Country/BU HR etc.
- Meets established quality and volume goals (SLAs) by gathering complete information, providing accurate information, entering accurate data into required systems, and maintaining prompt response rates.
- Must posses knowledge in Workday and Service Now tool.
- Participates in continuous improvement activities identifying areas for process simplification and efficiency. Ensures every customer interaction is positive by providing consistent information in a courteous, friendly demeanour.

What you will have

- The position manages the completion of its own work assignments and coordinates work with others.
- Support in the development of Standard Work documentation
- Advanced proficiency in MS Word, Excel and Power Point Presentation.
- Working experience in HR Shared Service is mandatory with minimum 2 years (mandatory)
- Should be willing to Work from Office
- Experience in developing standard work process documentation
- 5 Days work from office




- Language capability: German or Spanish
- Experience in Power BI

Skills desired : Business Process Improvement : Knowledge of business process improvement best practices and ability to use methods for identifying, evaluating, introducing and implementing more productive approaches to performing business related activities.

Level Basic Understanding:

- Explains the rationale for using BPI methodology.
- Identifies the main steps in a BPI project such as defining the existing structure.
- Describes BPI key considerations such as establishing process owners.
- States the major roles involved in business process management.

Information Capture : Knowledge of the methods, channels and processes to obtain needed information; ability to identify, capture and document relevant business information in an auditable, organized, understandable and easily retrievable manner.

Level Working Knowledge:

- Follows defined procedures to document all routine information.
- Identifies relevant established standards, policies and practices.
- Fulfills routine information capture needs in own area.
- Uses automated tools to capture, organize and archive relevant information.
- Cites examples of different types of relevant information that need to be captured.

Service Excellence : Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.

Level Working Knowledge:

- Provides a quality of service that customers describe as excellent.
- Resolves common customer problems.
- Responds to unexpected customer requests with a sense of urgency and positive action.
- Provides dire

📌 Human Resources Operations Coordinator (Bengaluru)
🏢 Caterpillar
📍 Bengaluru