The Fashion Consultant (FC) is responsible for delivering excellent customer service,
achieving sales targets, maintaining store standards, and ensuring smooth day-to-day store
operations in line with Head Office guidelines.
Key Responsibilities
Customer Service & Sales
- Greet customers warmly and attend to them with a positive attitude.
- Understand customer requirements and guide them in product selection.
- Convince customers to convert walk-ins into successful sales.
- Close customer interactions professionally to ensure sale generation.
- Focus on improving customer service standards and increasing store walk-ins.
- Work consistently towards achieving individual and store sales targets.
Communication & Coordination
- Communicate customer requests, feedback, and concerns to store management.
- Maintain effective communication with team members and management.
- Demonstrate solid speaking skills, appropriate tone of voice,
and active listening
skills.
- Exhibit confidence in handling customers and ensuring customer satisfaction.
Store Operations & Visual Merchandising
- Maintain mannequins and displays with proper coordination of matching colors.
- Ensure mirrors, trial rooms, and glass areas are kept clean and presentable at all
times.
- Arrange and manage stock properly, both physically and in system records.
- Support analytic activities related to stock arrangement and sales performance.
Cash Counter & Records
- Maintain the cash counter area in an organized manner.
- Ensure feedback books are available and updated.