Key Responsibilities :

- Reservation Management :

- Ensure accurate booking information, including dates, room types, rates, and special requests, are captured and confirmed.

- Process modifications, cancellations, and no-show bookings efficiently while ensuring the guest experience is not impacted.

- Customer Service :

- Provide exemplary customer service by responding promptly and professionally to guest inquiries regarding reservations, availability, rates, and policies.

- Assist guests with special requests such as room preferences, VIP needs, or accommodations for special events.

- Address any reservation-related issues or complaints, working with the relevant teams to resolve them swiftly.

- Data Entry & System Updates :

- Maintain accurate and up-to-date reservation records in the central reservation system (CRS).

- Ensure that all information such as guest profiles, booking preferences, and payment details are accurately entered and updated.

- Monitor availability across properties to avoid overbookings and ensure proper allocation.

- Sales & Upselling :

- Promote special offers, packages, and seasonal promotions to enhance revenue and ensure guests are aware of all available options.

- Upsell room types, upgrades, or additional services (e.g., spa, dining, excursions) to maximize revenue opportunities.





- Achieve daily/weekly/monthly targets for upselling and overall reservations.

- Team Collaboration :

- Work closely with the front desk, sales, and revenue management teams to ensure seamless communication regarding room availability, rates, and guest preferences.

- Support team members in maintaining high operational standards and guest satisfaction.

- Reporting & Administrative Tasks :

- Assist in preparing reservation reports, tracking occupancy, and identifying trends.

- Contribute to the forecasting of demand and revenue, helping with inventory management.

- Compliance & Brand Standards :

- Ensure all reservation procedures align with brand standards, policies, and industry best practices.

- Maintain a high level of knowledge about the brand’s properties, facilities, and offerings to accurately inform guests and help with decision-making.

- Training & Development :

- Stay informed about new tools, systems, and technologies used in central reservations.

- Participate in training programs to enhance product knowledge, sales techniques, and customer service skills

Salary - INR 25000 - 45000/ Monthly Rotational Shift - 3 pm to 11:30 pm & 11pm to 7:30 am (2 weekly offs fixed) Location - Ahmedabad (Shyamal Cross Roads) English Speaking - Solid (Compulsary)

📌 Reservation Specialist - Full Time (Ahmedabad)
🏢 Giri Hotel Management
📍 Ahmedabad