Job Summary : The Telecaller Executive is responsible for handling outbound and/or inbound calls to support customer service, sales, or lead generation activities. The role requires strong communication skills, a customer-focused approach, and the ability to meet call and performance targets.
- Handle inbound and/or outbound calls professionally
- Communicate with customers to resolve queries or provide information
- Follow call scripts where required
2. Lead Generation / Sales Support (if applicable)
- Generate leads and identify potential customers
- Explain products/services and convert inquiries into sales
- Follow up with interested prospects
3. Customer Service
- Address customer concerns and complaints effectively
- Provide accurate information and solutions
- Ensure high customer satisfaction
4. Data Management & CRM
- Update customer details in CRM systems
- Maintain call logs and records
- Track follow-ups and conversions
5. Target & Performance Management
- Achieve daily/weekly/monthly call targets
- Meet KPIs such as conversion rate, call quality, and TAT
- Adhere to company policies and processes
Required Skills & Qualifications :
- Minimum qualification: 12th pass / Graduate
- 0-3 years of experience in BPO / telecalling / customer service
- Freshers with positive communication skills can apply
- Strong verbal communication (Hindi/English; regional language is a plus)
- Basic computer knowledge
Key Competencies :
- Good communication and listening skills
- Persuasion and negotiation ability
- Customer-centric mindset
- Patience and problem-solving skills
- Ability to work in shifts