- Role : Calling Executive - PMS
- Department : PMS Vertical
- Location : Nagpur
- Employment Type : Full time
- Experience : 1-3 years
- Preferred Industry : Automobile Service/Workshop/Dealership
- Budget -15-20k
Key Responsibilities
- Handle inbound and outbound customer calls.
- Assist customers with service bookings and follow-ups.
- Explain PMS packages and service offerings.
- Coordinate with workshops and the operations team.
- Follow up with customers for appointment confirmation and feedback.
- Maintain accurate customer records in the CRM.
Required Skills :
- Experience in the automobile service industry.
- Excellent verbal communication skills.
- Customer service and relationship management.
- Basic computer and CRM knowledge.
- Ability to handle customer queries and resolve issues professionally.