Reports To : AM/Manager Training

Summary : Responsibilities Include But Not Limited To :

- Develop and deliver training programs that meet the needs of the organization and its employees
- Create engaging and interactive training materials, including presentations, handouts, and e-learning modules
- Deliver training programs to employees in a variety of formats, including in-person, virtual, and blended learning
- Evaluate the effectiveness of training programs and make recommendations for improvement
- Stay up-to-date on the latest learning and development trends and technologies
- Ensure all tasks performed in compliance with internal values, behaviors, policies and standards

Qualifications :

- Bachelor's degree
- Experience in training and development for Customer Service environment catering to US customers
- Strong understanding of learning and development principles
- Experience in developing and delivering effective training materials
- Excellent communication and presentation skills
- Ability to work independently and as part of a team

Job Title :AM Training

Department : Training

Process : Customer Service/UpSelling

Location : Hyderabad (Work from Office)

Reports To : Manager/Sr Manager Training

Summary : Responsibilities Include But Not Limited To :

- Collaborate with business leaders to conduct thorough training needs analyses and create comprehensive training plans aligned with the organization's strategic objectives
- Manage and develop a team of trainers and facilitators to ensure the consistent delivery of high-quality training programs
- Design, develop, and deliver engaging and effective training programs using a variety of instructional methods, including instructor-led training, e-learning modules, blended learning, and on-the-job training.




- Ensure that training materials are relevant, up-to-date, and tailored to meet the specific needs of learners.
- Evaluate the effectiveness of training programs using various methods, such as surveys, assessments, and performance metrics, and make recommendations for improvement.
- Stay abreast of the latest learning and development trends and technologies and incorporate them into training programs.
- Collaborate with internal & external Stakeholders to ensure training programs are aligned with the organization's overall business objectives.
- Create and maintain a positive and supportive learning environment that encourages continuous professional growth.
- Ensure compliance with internal values, behaviors, policies, and standards in all aspects of training delivery.

Qualifications :

- Bachelor's degree
- 2+ years of progressive experience in training and development, with a focus on customer service/upselling
- Recommended on paper experience as Training Lead or AM Training in Customer Services environment catering to US Customers/Clients
- Strong understanding of learning and development principles, adult learning theories, and instructional design best practices.
- Excellent communication, presentation, and facilitation skills, with the ability to engage and inspire learners.
- Ability to work independently and as part of a team in a fast-paced and dynamic environment.
- Solid project management and organizational skills, with the ability to manage multiple projects simultaneously.

Job Types : Full-time, Permanent

Pay: Up to ₹550,000.00 per year

Benefits :

- Health insurance
- Provident Fund

Education :

- Bachelor's (preferred)

Experience :

- Training & development: 1 year (preferred)
- total work: 1 year (preferred)

Language :

- English (preferred)

Work Location: In person

📌 Process Trainer -- Bpo (Malad)
🏢 Teleperformance
📍 Malad