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- Job Title : SENIOR MLM L2 City : Pune State/Province : Maharashtra Posting Start Date : 6/29/26

Job Description : Role Purpose

The purpose of this role is to increase revenue, maximize process efficiency & cost-effectiveness, and ensure excellent customer experience, through effective leadership and supervision of daily operations and personnel, strategy planning, contract compliance, resource optimization and capability development for an account.

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Do

Maximize process efficiency and cost effectiveness through strategic planning, contract compliance and governance mechanisms

Strategy Planning with Senior Stakeholders & Clients

Collaborate with leaders to provide strategic and operational plans associated with the account

Plan the strategy for the coming years by identifying new geographies for alternate revenue streams

Collaborate with clients and identify countries that need to be mapped to bring revenues for the same product

Part of internal WIPRO leadership planning meeting to discuss revenue numbers for the account

Report to global delivery account head on status of the account

Ensure a deep enough understanding of clients’ individual experiences to head off potential issues before they become problems

Contract compliance & adherence

Ensure all SLA parameters are met in the account and maintain a green card at all times

Review and drive appropriate actions/ systemic changes on internal and external audit findings to ensure no major non-compliances are cited





Monitor and review the account on various delivery parameters to ensure quality delivery as per budget and timelines

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Delivery governance in the account

Understand customer goals and key performance metrics and ensure exceeding those goals throughout the project

Ensure a green card for all accounts in terms of performance and quality

Monitor and review delivery dashboards/ MIS across accounts to track progress and identify potential red flags

Participate and share account performance across operational, quality and fulfillment parameters with internal and external stakeholders

Lead and manage project escalations, potential risks or early warning signs on project delivery to eliminate any revenue leakage

Ensure regular invoicing as per the contract terms and condition

Forecast and track key account metrics

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Invoicing

Timely submission of invoices to the client as defined in the SOW

Provide information required and resolve any invoicing issues raised by the client

Work with internal teams by supporting activities such as RFP response, doing use capability demonstrations, and participating in the customer calls to sell solutions

Identify opportunities for quick wins through automation and related initiatives in the account (wherever applicable)

Collect and analyze statistics (costs, customer service metrics etc.)

Assume responsibility of budgeting and tracking expenses

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Ensure outstanding performance against key metrics mentioned in the agreement





Regular cadence around contract compliance

Evaluate performance with key metrics (accuracy, customer service metrics etc.)

Set direction for the team, track progress against targets through regular cadence calls and course correct as required

Drive the focus of the team on quality and adherence to contract compliance processes

Drive and implement structured cadence around quality, both process and transactional

Cadence with delivery lead to ensure margins are met and the account numbers are at par to what is committed

Weekly calls with WFM to ensure resource optimization, compliance to the manpower numbers agreed in the contract, future planning in case of ramp ups etc.

Resource Allocation & Retention

Conduct effective resource planning to maximize the productivity of resources (people, technology etc.)

Review and monitor resource planning and fulfillment in line with account requirements and costs of delivery

Optimize manpower and minimize leakages by working closely with delivery head

Ensure retention by offering relevant trainings and certifications of all allocated resources

Lead one-on-one floor connect and other engagement activities to improve stickiness of the delivery team

Collaborate and influence internal key stakeholders to manage and resolve issues to ensure fulfillment and flawless delivery of projects Mandatory Skills : Business analysis(Insights/Analytics).

Experience : 8-10 Years.

Reinvent your world. We are building a up-to-date Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our ind

📌 Senior Mlm (Pune)
🏢 Wipro
📍 Pune