Responsibilities :

- Manage daily café operations : Oversee all aspects of daily café operations, including opening and closing procedures, food and beverage preparation, service quality, cash handling, and maintaining cleanliness and organization throughout the café.
- Team leadership : Recruit, train, supervise, and motivate café staff to deliver exceptional customer service and operational excellence. Schedule shifts, monitor performance, provide coaching, and foster a positive and collaborative work environment.
- Customer experience : Ensure every customer receives friendly, efficient, and personalized service. Handle customer inquiries, complaints, and feedback professionally, resolving issues promptly to maintain high customer satisfaction.
- Inventory and supply management : Monitor inventory levels, order coffee beans, food items, beverages, and café supplies, and oversee stock rotation to minimize waste and ensure product freshness. Conduct regular inventory counts and manage supplier relationships.
- Quality assurance : Maintain high standards for food and beverage preparation, presentation, and consistency. Regularly inspect equipment, facilities, and service areas to ensure compliance with company quality standards and health regulations.
- Financial management : Monitor daily sales, labor costs, and operating expenses. Assist with budgeting, prepare daily sales reports, reconcile cash drawers, manage deposits, and identify opportunities to improve profitability and control costs.
- Health, safety, and compliance : Ensure compliance with all local health and safety regulations, food safety standards, and company policies. Maintain accurate records,



ensure staff follow sanitation procedures, and promote a protected working environment.
- Business development and communication : Support marketing initiatives, promotional campaigns, and community engagement activities to increase café traffic and customer loyalty. Maintain effective communication with management, staff, vendors, and suppliers to ensure smooth operations and continuous improvement.

Qualifications :

- Previous experience in a supervisory or managerial role within the hospitality industry, preferably in a café, coffee shop, or restaurant.
- Strong leadership and team management skills with the ability to motivate, coach, and develop employees.
- Excellent communication, customer service, and interpersonal skills.
- Sound knowledge of café operations, specialty coffee, food preparation, food safety, and sanitation practices.
- Experience with inventory management, scheduling, cash handling, and POS systems.
- Strong organizational, problem-solving, and decision-making abilities with the capacity to work effectively under pressure.
- Ability to work flexible hours, including weekends, public holidays, and peak trading periods.
- High school diploma or equivalent; additional education or certification in hospitality, business management, or food service management is an advantage.

Pay: From ₹30,000.00 per month

Benefits :

- Health insurance
- Internet reimbursement
- Paid time off
- Provident Fund

Experience :

- Hospitality: 1 year (preferred)

Language :

- English, Hindi, Punjabi (preferred)

Location :

- Sarabha Nagar, Ludhiana, Punjab (preferred)

Work Location: In person

📌 Café Manager (Saratha)
🏢 Heebee Coffee Private
📍 Saratha