V Care Financial Services is seeking an experienced, customer-oriented Telesales Executive to drive sales through strategic inbound and outbound telephone communication. You will be a critical interface between our company and potential/existing clients, responsible for achieving sales targets while providing exceptional customer service.
Key Responsibilities
Sales and Customer Interaction
∙ Conduct targeted outbound telephone calls to potential and existing customers ∙ Persuade customers to purchase company products and services ∙ Cross-sell and up-sell products strategically
∙ Process and accurately record customer purchase orders
∙ Generate promising leads the outside sales team
∙ Manage customer accounts to ensure ongoing satisfaction
∙ Develop and sustain solid customer relationships to encourage repeat business ∙ Generate leads to develop business from different sources
∙ Ability to develop and maintain positive working relationship with clients ∙ Book appointment for field sales team with emphasis on high-quality leads Communication and Performance
∙ Follow company-provided sales scripts
∙ Respond effectively to customer inquiries and potential rejections ∙ Develop in-depth knowledge of company products and services ∙ Make suitable product recommendations based on customer needs ∙ Continually meet or exceed daily and monthly call volume and sales targets ∙ Liaise with appropriate departments to resolve customer complaints ∙ Maintain accurate records of all calls made and received
Required Qualifications
Educational Background
∙ Any Graduation
∙ Bachelor's or associate's degree in marketing, communications, business administration, related field (preferred)
Technical Skills
∙ Fluent in English and Hindi.
∙ Knowledge of South Indian languages (Tamil/Telugu/Kannada) is an advantage Professional Skills
∙ Solid negotiation and consultative sales skills
∙ Exceptional communication and customer service abilities
∙ Excellent organizational and problem-solving skills
∙ Ability to work effectively in high-pressure environments
∙ Proven track record of following sales scripts
∙ Adaptable and resilient sales approach
Additional skills
∙ Knowledge of South Indian languages (Tamil/Telugu/Kannada) is an advantage. ∙ Excellent analytical and problem-solving abilities
∙ Strong understanding of financial products and services
∙ Any industry telesales work experience is an advantage