We are looking for a customer-focused and technically skilled Senior Technical Support Executive to join our IT Service Desk team. In this role, you will provide first-level technical support, troubleshoot user issues, manage service requests, and ensure timely resolution of incidents while delivering an excellent customer experience. Key Responsibilities - Troubleshoot and resolve user issues related to Windows, Microsoft 365, Outlook, Teams, SharePoint, OneDrive, VPN, and network connectivity. - Handle account management tasks including password resets, account unlocks, and Active Directory administration. - Manage incidents and service requests, ensuring accurate documentation and timely updates. - Escalate complex issues when required and follow established support processes. - Meet service level agreements (SLAs) and maintain high customer satisfaction. - Collaborate with team members to improve service delivery and knowledge sharing. Required Skills & Experience - 12-18 months of experience in IT Service Desk, Technical Support, or Helpdesk environments. - Hands-on experience with Active Directory, Azure AD,



Microsoft 365, Exchange Administration, Outlook, Teams, SharePoint, and OneDrive. - Basic networking knowledge including TCP/IP, VPN, and network troubleshooting. - Strong analytical, problem-solving, and customer service skills. - Excellent verbal and written communication skills. - Ability to multitask and work effectively in a fast-paced environment. Preferred Qualifications - Understanding of ITIL practices and service management processes. - Experience working in a 24x7 support environment. What We're Looking For - Customer-focused mindset with robust ownership and accountability. - Ability to work independently and as part of a team. - Proactive, flexible, and self-motivated approach to problem solving. - Willingness to work rotational shifts. Education & Experience - Graduate in any discipline. - 12-18 months of relevant IT support or Service Desk experience. Pay: Up to ₹700,000.00 per year Work Location: In person

📌 Senior Technical Support Executive (Pune)
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📍 Pune