27 Jul 2026

- Business Unit: Vivanta Jamshedpur, Golmuri
- Department: Commercial
- Job requisition ID: 18253
- Description: About IHCL : Indian Hotels Company Limited (IHCL) is a part of the Tata Group and is one of South Asia's largest and most iconic hospitality companies. With a legacy of over 120 years, we are dedicated to delivering exceptional experiences to our guests through our diverse portfolio of hotels, resorts, and palaces.

Careers at IHCL : At IHCL, we believe our employees are our greatest asset. We are committed to fostering a dynamic work environment that encourages innovation, collaboration, and personal growth. Join us in creating memorable experiences and shaping the future of hospitality. Explore exciting career opportunities with us and be a part of a vibrant team that values passion, excellence, and diversity. Job Objective : Sales Coordinator - Hospitality Job Objectives :

- Support Revenue Growth
- Assist the sales team in achieving room, banquet, events, and ancillary revenue targets through effective coordination and administrative support.
- Enhance Customer Experience
- Ensure prompt handling of client inquiries, proposals, contracts, and follow-ups to deliver exceptional guest and customer service aligned with IHCL's hospitality standards.
- Strengthen Client Relationships
- Maintain strong relationships with corporate clients, travel partners, event organizers, and key accounts through timely communication and coordination.
- Sales Administration Excellence
- Manage sales reports, CRM updates, contracts, quotations, and booking documentation accurately and efficiently.
- Reservation and Event Coordination
- Coordinate with Operations, Front Office, Reservations, Banquets, and F&B; teams to ensure seamless execution of guest stays, meetings, and events.




- Lead Management
- Track and follow up on sales leads, inquiries, and business opportunities to maximize conversion rates and customer retention.
- Market Intelligence
- Assist in gathering competitor information, market trends, and customer feedback to support strategic sales initiatives.
- Operational Efficiency
- Ensure accurate data management, timely reporting, and adherence to IHCL policies, procedures, and brand standards.
- Customer Retention
- Support customer loyalty initiatives and account management activities to increase repeat business and long-term partnerships.
- Cross-Functional Collaboration
- Work closely with internal departments to ensure smooth communication and delivery of services, contributing to overall guest satisfaction and business success.

Essential Job Tasks : Areas of Responsibility : 1. Banquet Business Coordination :

- Manage banquet inquiries, proposals, contracts, and event confirmations.
- Coordinate with banquet operations, kitchen, and sales teams for successful event execution.
- Ensure timely follow-up on leads for weddings, conferences, meetings, and social events.
- Monitor banquet bookings and support revenue maximization initiatives.
- Maintain accurate records of banquet events and client requirements.

2. Room Sales & Reservations Support :

- Assist in generating room revenue through corporate, travel agent, and group bookings.




- Coordinate group reservations and rooming lists with the Reservations and Front Office teams.
- Ensure timely preparation and submission of rate proposals and agreements.
- Support sales initiatives aimed at increasing room occupancy and ADR (Average Daily Rate).
- Track room pickup, cancellations, and forecasting reports.

3. Customer Relationship Management :

- Build and maintain relationships with corporate clients, event planners, and travel partners.
- Ensure prompt response to customer inquiries and requests.
- Address guest concerns and coordinate resolutions with relevant departments.
- Support customer retention and loyalty initiatives.

4. Sales Administration & Reporting :

- Update CRM systems and maintain accurate sales records.
- Prepare daily, weekly, and monthly sales reports.
- Track business opportunities, conversions, and revenue performance.
- Ensure compliance with IHCL sales processes and documentation standards.

5. Cross-Functional Coordination :

- Liaise with Front Office, Reservations, Banquets, F&B;, Finance, and Housekeeping teams.
- Ensure seamless communication for guest stays, events, and group movements.
- Coordinate pre-event and post-event requirements to enhance guest satisfaction.

Key Objective : Drive banquet and room revenue growth through productive sales coordination, strong customer relationships, effective lead management, and seamless operational execution while delivering IHCL's signature hospitality experience.

Required Qualifications : Required Qualifications :

- Bachelor's Degree in Hotel Management / Hospitality Management from a recognized institute.
- **BBA (Sales, Marketing, Hospitality, or Business Administrat

📌 Sales Coordinator (Jamshedpur)
🏢 IHCL
📍 Jamshedpur