- You will have the opportunity to work with modern technologies such as MS Surface Devices, Windows 11, Microsoft 365, MS Office Copilot, and Generative AI , while contributing to enhancing the overall digital experience for users.
Responsibilities :
- Support users on MS Surface Devices with Windows 11 and Microsoft 365 tools :
- Leverage Generative AI tools to improve issue resolution and user experience
- Log, track, and update incidents and service requests in the ticketing system
- Escalate complex issues to appropriate teams/vendors and follow through to resolution
- Ensure high levels of customer satisfaction through timely and effective support
- Contribute to continuous improvement by sharing feedback and process enhancement ideas
- Participate in ongoing training and skill development initiatives
What will help you succeed in this role? : Required Skills & Qualifications : Experience :
- 2-4 years of experience in a Service Desk / IT Helpdesk / Technical Support role
Technical Skills :
- Good knowledge of Microsoft 365 (M365), Exchange, Active Directory (AD), and Microsoft Entra (Azure AD) :
- Hands-on experience with Windows 10/11 environments :
- Basic understanding of network troubleshooting (VPN, connectivity,
etc.) :
- Familiarity with ITSM tools (ServiceNow, Remedy, or similar)
Soft Skills :
- Strong communication and customer service skills
- Problem-solving mindset with a proactive approach
- Ability to prioritize tasks and manage multiple tickets
- Team player with the ability to collaborate across functions
What we offer:
- Competitive salary and performance-based incentives
- Opportunity to work with cutting-edge technologies like Microsoft 365, Copilot, and Generative AI :
- Exposure to a global IT environment and enterprise-level infrastructure
- Continuous learning through training programs and certification support
- Clear career progression paths within IT support and digital experience roles
- Collaborative, inclusive, and innovation-driven workplace culture
- Employee well-being programs and work-life balance initiatives
About us: DWF is a global legal business providing Complex, Managed and Connected Services. We empower people to be themselves within an inclusive and supportive setting, enabling everyone to achieve their full potential in line with their abilities and career aspirations.
📌 Service Desk Analyst (Kharadi)
🏢 DWF
📍 Kharadi
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