JOB DESCRIPTION

Designation/ Role :ProcessAssociate/ Sr Process Associate

Department :Accounts Receivable

Work Timing : Night Shift

Qualifications : Minimum HSC/10+2 Equivalent ( Any Graduate Preferred )

Skills :

- Claims management and/or customer service experience desired.
- Bachelor’s degree preferred, or any equivalent combination of education and experience.
- Ability to perform at a high level of productivity and quality.
- Capacity to maintain a high level of accuracy.
- Excellent written and oral communication skills required to represent Infinx Clients.
- Computer skills including Microsoft Office Suite.
- Skills to work independently and be resourceful with the ability to multitask.

Experience

1-3 years’ experience US calling process.

The job involves an analysis of receivables due from healthcare insurance companies and initiation of necessary follow-up actions to get reimbursed. This will include a combination of voice and non-voice follow-up along with undertaking appropriate denial and appeal management protocol.

Responsibilities :

- Review patient accounts and perform appropriate follow up actions to resolve the outstanding balance according to best practice standards.
- Complete and send appropriate claim forms according to CMS and third-party payor guidelines.
- Follow up with medical insurance payors regarding the status of outstanding claims.




- Contact patients and guarantors regarding outstanding self-pay balances due.
- Compose correspondence to insurance payors, third parties, and patients regarding the resolution of outstanding balances and claim appeals.
- Document all actions taken in appropriate Infinx or Client host system.
- Adhere to HIPAA, patient confidentiality and compliance requirements at all times.
- Research payor rules and regulations to maintain current payor knowledge.
- Demonstrate service excellence to all patients, clients, and employees of Infinx.
- Meet individual and team goals for productivity, quality and results to Clients.

Job Types : Full time, Permanent

Pay: ₹35,000.00 - ₹40,000.00 per month

Benefits :

- Health insurance
- Life insurance
- Paid sick time
- Provident Fund

Application Question(s):

- Do you have experience in US calling processes, specifically in claims management, customer service, or accounts receivable?
- Have you worked with healthcare insurance receivables, denials, or appeals?
- How familiar are you with CMS guidelines, third-party payor rules, or HIPAA compliance?
- Do you have experience with healthcare claims, receivables, denials, or appeals?
- Are you proficient in Microsoft Office Suite for data entry and correspondence?
- Are you from Navi Mumbai?
- Are you an immediate joiner?

Work Location: In person

📌 Ar Caller Us Healthcare (Khurd)
🏢 PYXIDIA TECHLAB
📍 Khurd