Job Title : Technical Support Executive - International Voice Process
Job Type : Full-Time | Permanent
We are hiring Technical Support Executives for an International Voice Process. If you have excellent communication skills and a passion for providing technical assistance to customers, this is a great opportunity to build your career with a leading organization.
Key Responsibilities
- Handle inbound customer calls from international clients.
- Troubleshoot basic to intermediate technical issues.
- Provide accurate and timely resolutions while ensuring excellent customer satisfaction.
- Document customer interactions and update support records.
- Escalate unresolved technical issues to the appropriate teams when required.
- Meet quality, productivity, and customer service targets.
Eligibility
- Graduates and Undergraduates can apply.
- Fluent English communication (C1 Level) is mandatory.
- Excellent verbal communication, listening, and problem-solving skills.
- Comfortable working in rotational shifts.
Preferred Skills
- Basic knowledge of computer hardware, software, networking, and operating systems.
- Customer-focused approach with strong analytical skills.
- Ability to work in a fast-paced workplace.
Benefits
- Attractive Salary Package
- Performance-Based Incentives
- Career Growth Opportunities
- International Work Environment
- Training and Development Programs