- Patient Communication : Answer calls/mails, provide info on services, treatments, and appointments, and address queries.
- Appointment Management : Schedule, confirm, reschedule, and follow up on patient visits.
- Information & Support : Explain hospital services, guide on medication adherence, offer empathetic support, and resolve basic issues. Handle customer inquiries and resolve issues promptly.
- Data Management : Update patient records, log call details, and maintain databases accurately.
- Lead & Follow-up : Make outbound calls for current patient acquisition and follow-ups on care.
- Compliance : Handle sensitive data with discretion, adhering to confidentiality rules
Key Skills & Requirements :
- Excellent verbal communication, listening, and interpersonal skills.
- Compassionate, patient, and professional demeanor.
- Ability to multitask and manage pressure.
- Basic computer skills and experience with CRM/database systems.
- Understanding of healthcare terminology (for advanced roles).
- Telephone etiquette
- Customer service
- Data entry
- Appointment scheduling
- Problem resolution