Company : Kannalagan Auto Parts - Kannalagan Group of Companies Industry : Heavy Commercial Vehicle Spare Parts Job Type : Full-time Department : Sales / Spare Parts Location : [Insert Location] Experience : 2-8 years Qualification : 12th / ITI / Diploma / Automobile / Mechanical preferred
About Kannalagan Auto Parts
Kannalagan Auto Parts is part of the Kannalagan Group of Companies , operating in the heavy commercial vehicle spare-parts industry.
Our group has experience in both used and new heavy commercial vehicle spare parts .
Kannalagan Auto Parts specializes in new spare parts for heavy commercial vehicles , serving customers across multiple brands including:
We are looking for an experienced and responsible HCV Spare Parts Technical Sales Executive who has robust practical knowledge of heavy commercial vehicle spare parts and can combine technical parts knowledge, accurate parts identification, customer handling and sales ability .
JOB SUMMARY
This is not a generic sales position .
- Vehicle brand/model
- Application
- Part number
- Physical part/sample
- Photograph
- Customer requirement
KEY ROLES & RESPONSIBILITIES1. HCV Spare Parts Identification
- Identify heavy commercial vehicle spare parts accurately.
- Identify parts from physical samples, photographs, part numbers and customer descriptions.
- Verify the correct part before quotation and dispatch.
- Understand OEM, OE and aftermarket parts.
- Identify equivalent and alternative parts where applicable.
- Reduce wrong-part quotations and wrong-part dispatches.
- Handle customer enquiries through phone, WhatsApp and other channels.
- Understand the customer's actual requirement before quoting.
- Ask the right technical questions to identify the correct part.
- Provide accurate product information and quotations.
- Handle customer price objections professionally.
- Negotiate within company guidelines.
- Convert enquiries and quotations into orders.
- Follow up on pending quotations and enquiries.
- Develop repeat customers and long-term customer relationships.
- Identify cross-selling and upselling opportunities.
- Maintain professional communication with customers.
- Handle urgent breakdown-related requirements efficiently.
4. Part Number & Application Management
- Verify OEM/OE/aftermarket part numbers.
- Cross-reference part numbers where applicable.
- Check compatibility before confirming an order.
- Identify related child products and complete repair requirements.
5. ERP / System / Computer Responsibilities
- Search products and stock using ERP/inventory software.
- Check real-time stock availability before confirming orders.
- Enter customer enquiries and order information correctly.
- Prepare quotations using the company's system.
- Maintain accurate customer and order records.
- Use Excel for basic data handling and reporting.
- Use WhatsApp Business and other digital communication tools professionally.
- Update CRM/system information and follow-up status.
6. Store & Inventory Coordination
- Coordinate with the store team for stock availability.
- Ensure correct part identification before picking.
- Verify part number and quantity before dispatch.
- Coordinate picking, packing and dispatch.
- Report stock discrepancies.
- Support physical stock verification when required.
- Follow proper SKU and bin/location practices.
- Help reduce wrong-part picking and dispatch.
- Identify slow-moving or dead-stock opportunities where applicable.
7. Sales Follow-Up
- Follow up on all pending quotations and enquiries.
- Maintain systematic customer follow-up.
- Track quotation status.
- Identify reasons for lost enquiries.
- Recover potential lost sales where possible.
- Maintain a healthy pipeline of enquiries and orders.
- Achieve monthly sales and gross-