The Retail Sales Executive will be responsible for handling walk-in customers at the showroom, understanding their requirements, explaining door and wood-related products, and ensuring a smooth sales and order coordination process while delivering an excellent customer experience.
KRA: Task / Activities
- Handle walk-in customers at the retail showroom
- Explain doors, frames, and related wood/timber products clearly to customers
- Understand customer requirements and suggest suitable product options
- Coordinate with internal teams for order processing and execution
- Maintain basic customer details and sales records
- Ensure proper showroom presentation and a positive customer experience
KPI: Performance Metrics
- Walk-in customer conversion ratio
- Accuracy and timeliness of order processing.
- Customer satisfaction and repeat inquiries
- Follow-up effectiveness and payment coordination
- Maintenance of sales and customer records
Required Skills :
- Retail / showroom sales experience
- Robust product explanation and customer handling skills
- Basic sales documentation and record maintenance
- Communication skills in Tamil (mandatory)
Preferred skills
- Basic English communication
- Prior experience in doors, wood, timber, or allied industries
- Familiarity with showroom sales processes