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Job Overview : Position Title: Officer - Business Expense Unit
Grade/Level - Officer
Business Group - ICG Analytics Group
Department Business Expense Unit
Location Mumbai, India
Employment Type Full-Time
The role is primarily focused on end-to-end expense management and corporate card reconciliation, ensuring adherence to Citi's internal expense policies and maintaining accurate financial records. This is a detail-oriented, process-driven role that requires strong communication skills and the ability to manage multiple priorities across time zones.
A. Role & Responsibilities
Core Responsibilities
1. Expense Management
- Act as the single point of contact for all expense settlement processes for banking colleagues.
- Review, validate, and process employee expense claims in strict accordance with the Citi Expense Policy.
- Develop and maintain a thorough working knowledge of the Citi Expense Policy to ensure accurate and compliant processing of all expense submissions.
- Conduct due diligence on all submitted expenses, identifying and escalating any inappropriate, non-compliant, or suspicious charges in a timely manner.
- Ensure timely settlement of all approved expenses and maintain accurate records of all transactions.
- Liaise with employees to resolve queries, clarify policy requirements, and obtain missing documentation.
2. Corporate Card Reconciliations
- Perform monthly reconciliation of corporate card statements for designated employees
- Generate comprehensive summary reports covering all corporate card transactions within the reconciliation period.
- Identify and follow up on outstanding or pending payments, ensuring timely resolution.
- Maintain organized and audit-ready records of all reconciliation activities and supporting documentation.
- Coordinate with relevant internal stakeholders (e.g., Corporate card team, Accounts payable) to address discrepancies or exceptions.
B. Qualifications
Education
- Graduate or Post-Graduate qualification in Finance, Commerce, Business Administration, or a related field.
Experience
- 7-8 years of relevant work experience in travel and expense management, corporate card administration, or office administration in a similar capacity.
- Prior experience working in a leading financial services firm, multinational corporation, or a comparable professional environment is preferred.
- Demonstrated experience in handling expense processes for international or cross-regional teams is an advantage.
Skills & Competencies
Communication
- Strong command of the English language, both oral and written.
- Confident and effective communicator, capable of engaging with colleagues at all levels across geographies.
Interpersonal & Collaboration
- Strong interpersonal skills with the ability to build and maintain effective working relationships with local teams (e.g., Accounts, Travel Desk) and overseas colleagues.
- Collaborative team player who can also work independently with mínimal supervision.
Organizational & Analytical
- Methodical approach to work with robust organizational and planning capabilities.
- High attention to detail with the ability to identify discrepancies and inconsistencies in financial data.
- Ability to multi-task, re-prioritize workloads continually, and adapt quickly to new tasks and changing requirements.
Technical
- Familiarity with expense management tools or ERP systems is an added advantage. Job Family Group :Business Strategy, Management & Administration
- Job Family : Business Execution & Administration
- Time Type : Full time
- Most Relevant Skills :Please see the requirements listed above.
- Other Relevant Skills :For complementary skills, please see above and/or contact the recruiter.
📌 Banking - Sr Business Analyst - Officer (Mumbai)
🏢 Citi
📍 Mumbai