Country/Region: IN

- Requisition ID: 36236

- Work Model:

- Position Type:

- Salary Range:

- Location: INDIA - PUNE - BIRLASOFT OFFICE - HINJAWADI

Title :Jira Support Engineer - Technical Specialist-Cloud & Infra Engg**:

- Description:

Area(s) of responsibility : Role Purpose

- The Jira L1.5 - L2 Support Engineer will be responsible for administration, operational support, governance support, workflow management, access management, reporting, and platform optimization activities for Jira.
- The resource will support Jira projects, boards, workflows, permissions, integrations, and backlog administration while ensuring platform governance, standardization, and user adoption.
- The role will operate within a governance-led support model and collaborate closely with customer stakeholders, Birlasoft delivery teams, architects, and integration teams.
- Key Responsibilities
- Platform Support & Administration Provide L1.5 and L2 support for Jira-related incidents and service requests
- Administer Jira projects, boards, workflows, screens, fields, issue types, and schemes
- Manage user access, groups, and permission schemes
- Support project onboarding and configuration activities




- Monitor Jira platform health and operational performance
- Troubleshoot workflow, notification, and automation issues
- Support issue transitions, backlog management, and sprint administration
- Ensure adherence to defined SLA and support processes
- Governance & Standardization Support Jira governance and standardization initiatives
- Ensure standardized workflows and configuration practices across projects
- Assist in workflow rationalization and project cleanup activities
- Maintain naming conventions, templates, and governance controls
- Support license usage monitoring and optimization activities
- Contribute to process harmonization aligned with Agile and ITSM practices
- Incident & Request Management Resolve Jira access, workflow, notification, and project issues
- Support user requests related

Project setup

- Board configuration
- Workflow updates
- Notification configurations Coordinate with Atlassian vendors or L3 teams for escalations
- Maintain incident documentation, work notes, and resolution details
- Participate in major incident resolution activities when required

📌 Jira Support Engineer - Technical Specialist-cloud & Infra Engg (Hinjawadi)
🏢 Birlasoft
📍 Hinjawadi