Country/Region: IN

- Requisition ID: 36235

- Work Model:

- Position Type:

- Salary Range:

- Location: INDIA - PUNE - BIRLASOFT OFFICE - HINJAWADI

Title :Confluence Support Engineer - Technical Specialist-Cloud & Infra Engg**:

- Description:

Area(s) of responsibility : Role Purpose

- The Confluence L1.5 - L2 Support Engineer will be responsible for platform administration, user support, space governance, knowledge management enablement, access administration, and operational support for Confluence.
- The role will support collaboration governance, content organization, permissions management, reporting, and platform optimization initiatives while ensuring standardization, maintainability, and user adoption.
- The resource will operate within a governance-led support model and collaborate closely with customer stakeholders, Birlasoft delivery teams, architects, and integration teams.
- Key Responsibilities
- Platform Administration & Support
- Provide L1.5 and L2 operational support for Confluence platform issues and service requests Administer Confluence spaces, templates, permissions, and user access
- Support creation and maintenance of knowledge repositories and collaboration spaces
- Troubleshoot platform access, synchronization, and content issues
- Support page templates, macros, navigation, and page structures
- Monitor platform performance and operational stability
- Ensure adherence to defined SLA and support processes
- Knowledge Management Support Support enterprise knowledge management initiatives
- Organize and maintain knowledge repositories and structures
- Assist in migration, archival, and cleanup activities
- Support content lifecycle governance and retention practices
- Enable knowledge standardization and usability improvements




- Assist in defining and maintaining content taxonomy and structure
- Governance & Compliance Support Confluence governance and information architecture standards
- Ensure proper permission structures and access governance
- Support audit readiness and compliance reporting
- Assist in identifying stale, duplicate, or obsolete content
- Participate in governance reviews and cleanup initiatives
- Maintain standardized templates and documentation structures
- Reporting & Operational Monitoring Generate usage and adoption reports
- Support license utilization tracking
- Monitor content growth and space usage
- Support operational KPI reporting
- Analyze adoption trends and collaboration metrics
- Continuous Improvement Identify opportunities for usability and governance improvements
- Support template standardization and optimization initiatives
- Contribute to documentation and SOP creation
- Participate in automation and process improvement initiatives
- Recommend improvements to knowledge accessibility and user experience
- Change & Release Support Support platform changes and controlled releases
- Participate in change management activities
- Validate platform updates and post-deployment activities
- Coordinate testing support for recent templates, integrations, and configurations
- Support rollback and deployment validation activities where applicable
- Governance & Collaboration Participate in weekly operational reviews and governance meetings
- Collaborate with platform owners, business stakeholders, and integration teams
- Support compliance, audit, and security governance activities
- Ensure adherence to platform governance standards and operational processes
- Maintain support documentation and operational knowledge repositories
- Certifications Preferred Atlassian Certified Confluence Administrator preferred
- ITIL Foundation Certification preferred

📌 Confluence Support Engineer - Technical Specialist-cloud & Infra Engg (Hinjawadi)
🏢 Birlasoft
📍 Hinjawadi