Req ID : 364269

We are currently seeking a Messaging Services Advisor to join our team in Bangalore, Karnātaka (IN-KA), India (IN).

v

- SharePoint Online, SharePoint On-Premises servers and OneDrive for Business.
- A customer-centric approach with a focus on delivering high-quality support.
- Strong verbal and written communication skills, with the ability to explain technical concepts to end users
- Understanding their requirements and creating a positive client experience throughout the total client journey.
- Flexible working in shifts supporting 24X7 steady state operations.
- Individuals understand their own area and can perform all facets of their role. Positive analytical, excellent communication and problem-solving skills - Energetic, self-motivated and self-sufficient in accomplishing tasks.
- Works on abstract and complex problems requiring evaluation of intangible variables.
- Integrates trends, data and information into plans, deliverables and recommendations.
- Provides advanced technical support within area of expertise to clients on complex integration issues and escalation.
- Participates in troubleshooting and resolution of client problems using integrated data processing and communication solutions.
- Regularly exercises discretion and independent judgment on technical matters.
- Good working knowledge and demonstrated ability utilizing systems, tools and procedures to accomplish job.
- Builds deeper understanding of processes, procedures, customers and organization Flexibility to adapt to changing technologies and environments, with a proactive approach to continuous learning

Technical Skillset

- Health checks,



server capacity management and proactive configuration management support
- In-depth knowledge of SharePoint Online architecture, site collection administration, permissions models, and Microsoft 365 ecosystem
- Security hardening and patch/update management support
- Collaboration components configuration management
- Search engine configuration management and Content management configuration support
- Manage site collection administration, permissions, content types, lists, libraries, workflows, and templates. Configure advanced features such as hub sites, managed metadata, search optimization, and retention policies.
- Utilize monitoring tools and analytics (e.g., Microsoft 365 Security Compliance Centre, SharePoint Admin Centre) to track usage, performance, and compliance metrics. Generate and present regular reports to management.
- Use PowerShell to manage, automate, and script SharePoint and OneDrive environments
- Integrate SharePoint with Microsoft 365 services (Teams, OneDrive, Power Platform). Establish best practices for site provisioning, metadata, and taxonomy.
- Establishing and enforcing organization-wide policies for data retention, sharing settings, and security protocols to ensure compliance with regulatory standards.
- Interact with Microsoft support to resolve tenant-level issues or service outages

Qualification

- Bachelor’s degree in computer science, Engineering, or related field.
- 8+ years of experience in administration and support of M365 workloads.
- Strong knowledge and skills in M365 services and features, such as SharePoint Online and Security and Compliance.
- Excellent communication, collaboration, and problem-solving skills.
- Certification in Microsoft 365

About NTT DATA

📌 Messaging Services Advisor (Bengaluru)
🏢 NTT
📍 Bengaluru