Job Description - IT Support Executive

Location :Pune (Viman Nagar) Experience :6 Months - 2 Year Employment Type :Full-Time

About the Role

Key Responsibilities

- Provide L1 technical support for desktops, laptops, printers, and network devices.
- Troubleshoot hardware, software, operating system, and connectivity issues.
- Configure, maintain, and monitor Cisco networking devices including switches and routers.
- Diagnose and resolve LAN, WAN, Wi-Fi, VPN, and internet-related issues.
- Coordinate with vendors and service providers for issue resolution and maintenance activities.
- Maintain IT asset inventory and documentation.
- Escalate critical issues to senior IT team members when required.
- Ensure compliance with IT security policies and best practices.
- Support office infrastructure setup, including workstations, networking, and peripheral devices.

Required Skills & Qualifications

- Graduate/Diploma in Computer Science, Information Technology, or a related field.




- CCNA Certification (mandatory).
- 6 months to 1 year of experience in IT Support, Network Support, or Helpdesk roles.
- Basic understanding of Cisco switches, routers, VLANs, TCP/IP, DNS, DHCP, and VPN.
- Knowledge of Windows OS, Microsoft Office Suite, and hardware troubleshooting.
- Familiarity with Active Directory and user administration.
- Robust analytical and problem-solving skills.
- Good communication and customer-service orientation.
- Ability to work independently and manage multiple support requests.

Preferred Skills

- Exposure to network monitoring tools.
- Understanding of cybersecurity fundamentals.
- Experience with ticketing/helpdesk systems.
- Knowledge of Microsoft 365 administration and cloud platforms.

Pay: ₹17,063.23 - ₹25,000.00 per month

Work Location: In person

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