Job Summary

Key Responsibilities

- Conduct regular health checks and performance tuning of SQL databases to ensure optimal operation.
- Monitor interface subsystems to ensure seamless data flow and connectivity between systems.
- Provide first-level support for system incidents, diagnosing issues and escalating problems to higher-level engineering teams when necessary.
- Maintain documentation related to system configurations, procedures, and incident responses.
- Participate in root cause analysis (RCA) for incidents to prevent future occurrences and improve system reliability.
- Collaborate with cross-functional teams to implement system upgrades, patches, and configurations while minimizing downtime.
- Ensure 24/7 uptime of critical systems, responding quickly to alerts and incidents to meet predefined SLAs.
- Stay updated with industry trends and best practices to recommend improvements to monitoring processes and tools.

Key Requirements

- Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent work experience.




- 0-1 year of experience in a systems monitoring and support role.
- Basic knowledge of SQL databases, including monitoring and troubleshooting techniques.
- Understanding of Windows Server administration and IIS management.
- Experience with monitoring server uptime, performance metrics, and alert management.
- Proficient in troubleshooting system issues and performing root cause analysis.
- Strong analytical skills and attention to detail to ensure high-quality service delivery.
- Excellent communication skills, both written and verbal, with the ability to work collaboratively in a team environment.
- Availability to work in a 24x7 setting (9 Hours or 12 Hours shift), including evenings, weekends, and on-call rotations as required.

Preferred Qualifications

- Understanding of monitoring tools like AppDynamics and LogicMonitor.
- Knowledge of ITIL best practices and frameworks.

Shift timings - Rotational - 24*7

Location (remote working or office)

- Remote working for now.

📌 Contractor (Pune)
🏢 Altera Digital Health
📍 Pune