Job Summary Key Responsibilities- - Conduct regular health checks and performance tuning of SQL databases to ensure optimal operation.- - Monitor interface subsystems to ensure seamless data flow and connectivity between systems.- Provide first-level support for system incidents, diagnosing issues and escalating problems to higher-level engineering teams when necessary.- Maintain documentation related to system configurations, procedures, and incident responses.- Participate in root cause analysis (RCA) for incidents to prevent future occurrences and improve system reliability.- Collaborate with cross-functional teams to implement system upgrades, patches, and configurations while minimizing downtime.- Ensure 24/7 uptime of critical systems, responding quickly to alerts and incidents to meet predefined SLAs.- Stay updated with industry trends and best practices to recommend improvements to monitoring processes and tools. Key Requirements- Bachelor’s degree in Computer Science, Information Technology, or a related field,



or equivalent work experience.- 0-1 year of experience in a systems monitoring and support role.- - Basic knowledge of SQL databases, including monitoring and troubleshooting techniques.- Understanding of Windows Server administration and IIS management.- Experience with monitoring server uptime, performance metrics, and alert management.- Proficient in troubleshooting system issues and performing root cause analysis.- Strong analytical skills and attention to detail to ensure high-quality service delivery.- Excellent communication skills, both written and verbal, with the ability to work collaboratively in a team setting.- Availability to work in a 24x7 environment (9 Hours or 12 Hours shift), including evenings, weekends, and on-call rotations as required. Preferred Qualifications- Understanding of monitoring tools like AppDynamics and LogicMonitor.- - Knowledge of ITIL best practices and frameworks. Shift timings - Rotational - 24*7 Location (remote working or office) - Remote working for now.

📌 Contractor (Pune)
🏢 Harris Computer Systems
📍 Pune