- Maintain and update customer information in the CRM system.
- Ensure accuracy and completeness of customer records.
- Segment customer data for marketing and sales campaigns.
- Customer Relationship Management :
- Build and maintain strong relationships with customers.
- Handle customer queries, complaints, and feedback.
- Ensure timely follow-up with clients.
- Sales Support :
- Assist the sales team in tracking leads, opportunities, and customer interactions.
- Monitor sales pipelines and update status in the CRM.
- Coordinate with internal teams to support sales activities.
- Reporting & Analysis :
- Generate reports on customer activities, sales performance, and lead conversion.
- Analyze customer data to identify trends and opportunities.
- Provide insights to management for decision-making.
- Campaign Management :
- Support marketing campaigns through CRM tools.
- Track campaign performance and customer responses.
- CRM System Administration :
- Ensure proper usage of CRM software by the team.
- Identify improvements and implement best practices for CRM processes.
Required Skills :
- Knowledge of CRM software
- Solid communication and interpersonal skills
- Data management and reporting skills
- Good analytical and problem-solving abilities
- Proficiency in Microsoft Excel and basic reporting tools
Qualifications
- Bachelor’s degree in Business Administration, Marketing, or related field
- Min 2 years of experience in CRM, customer service, or sales support
Job Types : Full-time, Permanent
Pay: ₹25,000.00 - ₹35,000.00 per month
Benefits :
- Commuter assistance
- Paid sick time
Ability to commute/relocate:
- Faridabad, Haryana: Reliably commute or planning to relocate before starting work (required)
Application Question(s): Experience :
- CRM software: 2 years (required)
- Customer relationship management: 2 years (required)
Language :
- English (required)
Willingness to travel:
- 100% (required)
Work Location: In person
📌 CRM Executive (Faridabad)
🏢 Manav Management Group
📍 Faridabad
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