NTT DATA strives to hire exceptional, cutting-edge and passionate individuals who want to grow with us. We are currently seeking a UKG Functional Consultant to join our team in Bangalore, Karntaka (IN-KA), India (IN).

Job Description - UKG Functional Consultant - AMS
Role: UKG Functional Consultant
Experience: 8+ Years
Work Model: Work from Office - 5 Days a Week
We are seeking an experienced UKG Functional Consultant with 8+ years of hands-on experience in UKG Workforce Management solutions to support an enterprise AMS engagement.
The consultant will play a key role across transition, knowledge acquisition, stabilization, steady-state support, and continuous improvement . The role requires strong UKG functional expertise, production support experience, business process understanding, and the ability to collaborate effectively with business, HR, Payroll, IT, and technical teams.
The successful candidate will be responsible for ensuring stable application operations, resolving complex functional issues, supporting business-critical workforce and payroll processes, delivering enhancements, and proactively identifying opportunities for service and process improvement.
Transition & Knowledge Acquisition

Participate actively in transition and knowledge transfer sessions with incumbent teams, business SMEs, and application owners.
Understand the existing UKG landscape, business processes, configurations, interfaces, integrations, customizations, and dependencies.
Review and validate SOPs, runbooks, knowledge articles, configuration documentation, known-error databases, and operational procedures.
Perform reverse knowledge transfer and demonstrate readiness for independent application support.
Identify knowledge gaps, operational risks, dependencies, and documentation gaps during transition.
Support business-critical processes related to timekeeping, scheduling, attendance, accruals, leave, and payroll.
Perform Root Cause Analysis (RCA) for recurring and high-impact incidents and recommend permanent corrective actions.
Maintain accurate ticket updates and ensure timely communication with business stakeholders.
Strong hands-on experience in relevant UKG modules and capabilities, including:

Holiday and Overtime Rules
Timecard and Payroll Processing
Workforce Management business processes
Devices Request SubTypes configuration
Experience with UKG Pro Workforce Management (UKG Dimensions)



and/or UKG Workforce Central is highly desirable.
Configuration & Enhancements

Analyze business requirements and translate them into UKG functional solutions.
Configure and maintain pay rules, work rules, accrual policies, schedules, attendance rules, and related functional components.
Perform impact analysis for configuration changes and enhancements.
Prepare functional specifications and configuration documentation.
Testing & Release Support

Perform functional, regression, integration, and post-deployment validation.
Support SIT and UAT and coordinate defect resolution.
Validate production changes following releases and deployments.
Payroll & Business-Critical Support

Support payroll-critical UKG processes, including timecard validation, approvals, pay-rule processing, accruals, and payroll interfaces.
Investigate and resolve timekeeping and payroll-impacting issues within critical timelines.
Coordinate with HR, Payroll, Operations, and technical teams during business-critical processing windows.
Recommend configuration, process, and operational improvements.
Identify opportunities for automation, ticket reduction, shift-left, and self-service.
Provide clear updates on incidents, problems, changes, risks, and enhancements.
Work closely with business users, HR, Payroll, IT teams, and other application support teams.
Required Skills & Experience

- 8+ years of relevant experience in UKG/Kronos Workforce Management.
- Strong functional expertise in UKG Workforce Management business processes.
- Proven experience in enterprise production support / AMS engagements.
- Hands-on experience in UKG configuration and troubleshooting.
- Strong understanding of Time & Attendance, Scheduling, Accruals, and Payroll-related processes.
- Experience handling P1/P2 and other business-critical production incidents.
- Good understanding of ITIL processes, including Incident, Problem, Change, Release, and Knowledge Management.
- Strong analytical and root-cause analysis skills.
- Experience with UKG Pro Workforce Management / UKG Dimensions.





Experience with UKG Workforce Central.
Experience supporting global or large-scale UKG environments.
ITIL certification.
Experience with ServiceNow or similar ITSM platforms.
Exposure to Agile delivery methodologies.
Must be willing to work from the office 5 days a week .
Must be flexible to support business-critical activities outside regular business hours when required.
Flexibility is required for payroll-critical processing, financial close cycles, production deployments, major incidents, system upgrades, releases, and other critical business events .
May be required to participate in planned weekend or extended-hours support based on business needs.

About NTT DATA
NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.;
Whenever possible, we hire locally to NTT DATA offices or client sites. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying versatile and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.NTT DATA endeavors to make accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click .

📌 Functional Consultant - Remote (Bengaluru)
🏢 NTT Data
📍 Bengaluru